LOU CARBONE, CEO AND FOUNDER
The Right Experience. The Right Solution.
Experience Engineering has been widely credited with having pioneered experience management as a business discipline.
Experience Engineering Transforms How Companies Think About and Manage Customer Experiences with Innovative Solutions that Deliver Unprecedented Results.
Total Experience Management® System
Widely recognized as the top in the industry, our flagship solution – Total Experience Management® – is proven to help companies engineer experiences that engage customers, build sustainable loyalty, and fuel the bottom line.
This end-to-end solution helps clients LEARN about experiences their customers have and highlight opportunities for experience re-design, CREATE distinctive experiences that are specifically designed to create emotional engagement and competitive advantage, and DO what needs to be done to deliver a system of clues that fulfills people’s needs, wants and desires.
We earned our reputation based on our proven scientific approach to helping companies create value using a customer-back rather than company-out perspective. Our proprietary tools are specifically designed and interconnected to give clients an end-to-end solution for this transition, from learning, to creating, to getting it done.
ClueScan® Workshop
Experience Engineering’s ClueScan Workshop is designed to help companies delve into the customer experience across all channels on both rational and emotional levels, assess the range and variety of clues customers encounter, and uncover gaps between their “current” and “desired” experience. In this highly interactive session participants learn how to evaluate experiences “through the customers’ eyes,” determine the degree to which their experiences are haphazard or managed, and design and deliver clues that engage customers emotionally.
Experience Strategy Session
In this one-day strategy session, Experience Engineering collaborates with clients to understand and evaluate organizational alignment and expectations for customer experience efforts. The day concludes with a presentation about the power experience management, followed by general feedback and actionable recommendations.